Index
in Organising care around patients

Index

ageism 175, 204
Alzheimer's 1, 44, 180, 187–192
antenatal 30, 31, 42, 50
Arnstein ladder of participation 10, 15–16
attentiveness 209, 212, 215, 218
 
Beveridge 9
bipolar disorder 148–156
Bismarck 9
 
caesarean 30, 36–40
CAMHS (Child and Adolescent Mental Health Services) 156–159
cancer 1, 12, 23, 24, 120–143, 174, 187, 194–203, 212, 225
Care Opinion 11
Care Quality Commission (CQC) 6, 12–14, 132, 207
chronic fatigue syndrome 112–118
Community Health Councils 7, 12
continuity of care 49, 79, 82, 87, 99, 158, 172, 213, 226
COVID-19 1, 2, 10, 13, 15, 17, 54–58, 79, 121, 174, 206, 216–217, 221
Cumberlege Review (2020) 207
customer focussed 4, 29, 53, 82, 122, 146, 176
 
delays in diagnosis 208, 211
dementia 1, 23, 28, 44, 175–176, 178–194, 203, 204, 205, 208, 213, 221, 227, 228
diabetes 72–73, 82–88
digital 11, 206, 217
 
Ehlers-Danlos syndrome 97–107
emergency care 120–131
empowerment 210
epilepsy 88–97
equality, diversity and inclusion 4, 16, 213
expert patient 8, 27
GPs (general practitioners) 63, 72, 84, 87, 99, 101, 103–106, 118, 164–170, 178, 189, 200–202, 209, 212, 213, 223
Griffiths Report (1983) 7
 
health visitors 52
Healthwatch 12
#HelloMyNameIs campaign 18
 
kindness 2, 43, 54, 78, 139, 143, 178, 206, 208, 212, 214, 215, 218
 
labelling 159, 209
listening to patients 8, 12, 22, 206
lupus 107–112, 118
 
misdiagnosis 161, 212, 226
Marmot Review (2010, 2020) 8
Mid Staffordshire NHS Foundation Trust 6, 12, 17, 121, 175
mood disorder 163–169
 
National Voices 14
NHS Constitution 8, 9, 206–208, 216
NHS Five Year Forward View (2014) 8, 81
NHS Leadership Academy 12, 17
NHS Long Term Plan (2019) 52, 53, 121, 217
NHS Plan (2000) 7–8
NHS Workforce Race Equality Standard 17
 
organisational competence 206, 212–215
organisational culture 12, 14, 17, 207
Osler 19, 24, 206, 212
outpatient appointment/clinic 131, 133, 148, 165, 166, 194, 212, 217
 
paediatricians 52, 57, 63
palliative care 175, 199
patient participation 21, 105, 127, 176, 177, 211
patient rights 9
Point of Care Foundation 11
postnatal 30, 37–42, 45, 47
power imbalance 16, 210
powerless 4, 10, 15, 18
private hospital 133–135, 176–177
professional competence 206, 208, 211–212
 
Quality Watch 13
 
rare conditions 103, 119, 211, 213
receptionist 4, 117, 226
 
scoliosis 73–78
sepsis 31–43, 135–137
signposting 117, 213
stigma 88, 145, 159, 211, 223, 226
storytelling 2, 18–22
support groups 88, 103, 119, 190, 211, 215
 
TEDxNHS 26
 
Wagner Chronic Care Model 8
Wanless Review (2002) 6
“Working for Patients” White Paper 7

Organising care around patients

Stories from the frontline of the NHS

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