themes that came out of our data were all too familiar to me and sometimes
I’d come away feeling frustrated at not being able to wave a magic wand.
Running the focus groups was different. There were so many opinions all similar
in nature, but there much less time to go into every one in depth. Everybody
there wanted and needed to have their say. I learnt to manage this and had
to wear a number of different hats. I was an observer, a notetaker and
interviewer. Being able to stay empathic and professional, and being able to
listen without jumping on board in agreement